Most companies will post their Quality Policy on their websites and within company buildings as a visual reminder to employees, customers, and suppliers about their commitment to quality.
Examples could include being involved in a continual improvement project or simply maintaining compliance.
It can become a way to drive passion for cultural change within an organization by incorporating pieces of it into routine meetings and embedding it into employee objectives and performance measurement.įor example, some companies will incorporate a quality objective directly into an employee’s annual goals. It provides a framework for quality objectives and includes a commitment to meet applicable requirements (ISO 9001, customer, statutory, or regulatory) as well as to continually improve.īut a Quality Policy can be so much more. A Quality Policy is a requirement of any formalized quality management system (QMS), and its purpose is to set the framework for the commitment of the scope of the QMS for internal and external stakeholders.Ī Quality Policy is typically a brief statement that aligns with an organization’s purpose, mission, and strategic direction.
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